Agri Link — Remote Support

What is Agri Link?

Agri Link gives you direct access to remote engineering support, and you only pay one yearly subscription fee and engineering time in 15-minute blocks. This makes everything more efficient, faster, and cheaper than ever before.

It doesn’t matter where you are in the world, we can ensure your downtime is kept to an absolute minimum to save anxiety and costs, while working to make sure the whole procedure is as quick and easy as possible. We can even deliver units which you can easily fit yourself to save the need for a site visit.

Why Agri Link

We pride ourselves on offering our customers an outstanding level of customer service and this system will further boost our award-winning customer experience as we will be able to take a virtual look at any operational software issues and join staff on screen to train or advise on settings.

With roads more congested than ever, fuel costs constantly rising and skilled staff being harder and more expensive to obtain, this new system means we can be working with your team almost before you’ve put the phone down and that is the kind of service we hope all our customers will want to take advantage of.

We decided to launch Agri Link after the team here at Agrimech discovered 91% of all call outs were either setting changes, user error or lack of training. Not only did our customers have to wait for us to arrive, they had to pay for the travel costs and our engineer’s time sitting in their vehicle traveling - we believe this is now an outdated way of working.

Benefits

Service anywhere in the world

Regardless of where your machines are, or where our engineers are, we can log in from anywhere in the world instantly to all your Agrimech products. (Terms & Conditions Apply)

High security standards

Data between Agrimech and your machinery is secured in multiple ways, we use end to end encryption using a VPN (Virtual Private Network) over the internet.

Global hours

Depending on your chosen support plan, we can offer office hours, extended hours, 24/5 and 24/7 packages ensuring your always supported.

Software security

Even in the unlikely event of someone gaining access to your network all Agrimech machinery code is written in Binary HEX, without the source code it’s just unreadable.

Remote support when you need it

What is Agri Link?

Why Agri Link

Easy To Use

Global Coverage

Secure

Tailored Packages

Benefits

Service anywhere in the world

High security standards

Global hours

Software security

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